Starting price
$9/mo
Cayda
$29/mo
Userback
Free plan
No expiry
Cayda
Locks after 7 days
Userback
Sites on paid plans
Unlimited
Cayda
5 on Team, 25 on Business
Userback
Visible to visitors
Never
Cayda
Launcher by default
Userback
Why teams choose Cayda over Userback
Invisible to visitors. Always.
Nothing renders for your audience on any plan. Userback hides its launcher only through its JavaScript SDK on the Business tier; Cayda has nothing to hide because the layer exists only for authenticated team members and invited guests.
Priced per collaborator, nothing else
A base fee covers you; each accepted teammate is $5 to $6. Paid plans have no site or project cap, so an agency with fifteen client sites pays the same as a studio with one. Userback caps projects at 5, 25 and 50 by tier.
A dashboard built for triage
Kanban and list views, filters by status, priority, assignee and note type, bulk actions, threaded comments, an activity feed and CSV export on Pro. Userback holds export back to its $79 Business plan.
Your real site, not a copy
One script tag on your own domain. Your team reviews the page that actually shipped, with their own session, so pages behind login, dashboards, checkout flows and single page apps just work.
What a team actually pays
Annual billing, per month. Userback pricing from userback.io/pricing, September 2026.
Solo freelancer
unlimited sites
Three people, Jira
plus Asana, Linear, screen recording, guests
Agency, five people, fifteen sites
Jira and Slack
Where the review actually happens
Cayda · your live site
Team members see the feedback layer on the real page
Visitors see nothing, on any plan
One script tag; works behind login and in single page apps
Userback · a widget on your site
A launcher renders on the page for every visitor by default
Hiding it on production is a setting you configure and maintain
Built around collecting reports from the public, not your team
Feature by feature
Cayda plan names in the Cayda column. Userback details from userback.io/pricing, September 2026.
| Cayda | Userback | |
|---|---|---|
| Free plan | 2 sites · 50 notes/site · 3 members | 2 seats · 2 projects · locks after 7 days |
| Entry paid plan | Pro $9 + $5/member | $29 · 5 seats · 5 projects |
| Jira, Asana, Linear | Team $14 + $6/member | Team ($29) |
| Slack | Pro | Free |
| Websites on paid plans | Unlimited | 5 / 25 / 50 by tier |
| Visible to site visitors | Never | Launcher by default |
| Runs on your live domain | ||
| Auto screenshot, browser, OS, viewport | ||
| Screen recording | Team | All plans |
| Kanban + list dashboard, bulk actions | Dashboard | |
| Client / guest reviewers | Team, no member fee | Free reporters |
| CSV export | Pro | Business ($79) |
| WordPress plugin, Shopify app | WordPress plugin |
How Userback approaches it
Userback is a customer feedback platform: a visible widget for end users, surveys, a feature request portal sold as an add-on, and AI categorisation on the upper tiers. Plans are sized by seats and projects, from two projects on the free plan to fifty on Business Plus, and the free tier locks each piece of feedback seven days after it is submitted.
Cayda is the feedback layer for the team that builds and maintains the site. It is private by design, it captures the context of the real page, it triages in a board, and it pushes to Slack, Jira, Asana and Linear, without counting your sites or metering your visitors.
The bottom line
If the people leaving feedback are your team and your clients, and the sites you review are many, Cayda costs less, stays invisible on production, and does not lock your notes behind a timer. Add a site free and see it on your own pages.
Keep reading
Try it on your site.
Free for 2 sites and 3 team members. No trial clock, no credit card.
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